Hardware Support Senior Engineer

Ibn Sina Pharma - Obour City, Cairo

Applicants for
1 open position
Experience Needed:
2 to 4 years
Career Level:
Experienced (Non-Manager)
Job Type:
Full Time
Confidential, Profit share
1 open position
About the Job
  • Provide second level of support in hardware maintenance to save company resources.
  • Document & deliver IT assets to concerned employees as per company level policy to save company rights.
  • Communicate & deal with laptop’s hardware maintenance service provider to ensure maintenance done as requested.
  • Prepare price assets calculation as per company policy to be submitted to the concerned department.
  • Prepare IT Assets tracking report to determine our need from IT assets to be purchased.
  • Communicate with related vendors/partners to get price quotations to fulfill company IT assets needs.
  • Follow-up IT purchase process till delivery to the company and its allocation to concerned branches.
  • Follow-up monthly stock take at branches and send results report to finance team.
  • Answer all requests/needs (daily actions) from internal customer in terms of desktop or any other IT equipment to fulfill work needs.
  • Follow up the inventory of IT equipment in the whole company (Head office and branches) to track and maintain the company assets.
  • Communicate and follow up the maintenance of IT equipment either with our suppliers or with local stores to maintain company assets.
  • Review performance of Hardware and / or software to ensure fully utilization of IT resources.
  • Answer user inquiries regarding computer software or hardware operation to resolve problems.
  • Set up equipment for employee use, performing or ensuring proper installation of cables, operating systems, or appropriate software.
  • Install and perform minor repairs to hardware, software, or peripheral equipment, following design or installation specifications.
  • Maintain records of daily data communication transactions, problems and remedial actions taken, or installation activities.
  • Develop all needed reports to be submitted to the direct manager.
  • Follow the instructions, requirements of the quality, safety and occupational health, the environment and road safety management system.
  • Perform any other assigned tasks as required by the direct manager within the same level of responsibility.
Job Requirements
  • Bachelor's degree in computer science or engineering is more preferable.
  • 2- 4 years of experience in Technical Support with at least 2 Years working in Hardware Maintenance.
  • A+, N+, S+, and MCSA knowledge is more preferable.
  • Problem solving, communication and analytical skills.
  • Good command of English language.
About this Company

Ibnsina Pharma originally established in 2001, today Ibnsina Pharma is Egypt’s fastest-growing and second largest pharmaceutical distribution company. The Company distributes a competitive portfolio of pharmaceutical products from over 350 Egyptian and multinational... (More)

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