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Lead Field Service & Technical Advising Specialist

General Electric
Cairo, Egypt
Posted 5 years ago
62People have clicked1 open position
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Job Details

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Job Description

Role Summary:

  • The lead Field Service Engineer will have a high level of expertise related to the Electrical & control aspects of variable speed drives systems , be capable of planning and executing jobs for self / site team, have a great customer reputation, and an entrepreneurial spirit.
  • This role will provide technical and hands-on expertise to support / resolve customers’problems.

Essential Responsibilities:

  • As the Lead Field Engineer – Drives, you will perform on-site installation of systems and equipment and ongoing preventive maintenance,repair and calibration after installation
  • Respond to requests for emergency repairs and services to troublesome equipment
  • Provide technical instruction and assistance to customer representatives regarding installation,operation, calibration, repair and maintenance at customer's sites
  • Develop and further expand technical knowledge and expertise, currently recognized industry standards for engineering ability
  • Maintain knowledge of applicable product line warranties and accomplish effective warranty administration
  • Plan, prepare and/or instruct both internal and external training programs as required, to impart and perpetuate field engineering and/or product knowledge in area of specialization
  • Perform administrative functions; such as writing technical reports, ordering materials, securing quotations, preparing job status reports, reports to customers, time sheet and expense sheets ona complete timely, and thorough basis
  • Maintain knowledge of the report system to the extent required for timely and accurate input offield information necessary
  • Provide leadership and technical direction to skilled labor performing work on customer sites
  • Maintain strong safety mindset to assure the executed work reflects the technical requirements within GE safety standards
  • Maintain knowledge to troubleshoot and provide routine maintenance checkout for wide range of equipment vintage
  • Prepare timely and accurate technical reports for customer records and a reference for future outages.

Job Requirements

Qualifications/Requirements:

  • Bachelor’s Degree in Electrical engineering from an accredited university or college
  • Minimum of 8 years of field engineering experience.

Desired Characteristics:

  • Ability and willingness to travel 70% of the time to destinations overseas on short notice and for extended periods of time to troubleshoot
  • Field Service and Commissioning experience with drives and/or power and/or automation systems and/or dynamic positioning
  • Ability to execute increasingly complicated assignments, which require considerable engineering skill and creative ability and independent judgment Possess detailed knowledge, competence and expertise with installation and commissioning tasks and services
  • Strong computer proficiency and technical aptitude with the ability to utilize MS Officeapplications
  • Ability to learn and follow defined departmental policies, procedures and practices
  • Ability to work effectively with minimum supervision
  • Strong organizational skills
  • Strong oral and written communication skills
  • Strong interpersonal and leadership skills

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