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Customer Service Specialist

Andalusia Group
Maadi, Cairo
Posted 5 years ago
47Applicants for2 open positions
  • 14Viewed
  • 1In Consideration
  • 3Not Selected
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Job Details

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Job Description

  • Maintain a continuous customer satisfaction level to all patients by preventing or handling their complaints either official or unofficial.
  • Assist in initiating ongoing new activities to keep having healthy environment for patients.
  • Boost word of mouth by providing best-in class service before, during and after patients stay.
  • Holding customer satisfaction surveys for diverse hospital services.
  • Follow up the complaints with management till resolving it and provide customer with appropriate feedbacks within a strict time limit.
  • Handling the DAMA cases
  • Rounds in ICU, CCU, inpatients
  • Sending the discharge cases for Lab manager
  • Sending a welcoming messages to new entrance patients
  • Sending report for cash and credit patients with doctor name and required procedures or service to be sent to the call center for follow up
  • Sending rounds reports with bed numbers and nursing ratio

Job Requirements

  • Bachelor degree.
  • Strong knowledge of Microsoft Office.
  • Excellent command of English.

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