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Senior Application Consultant (Technical Support)

HITS Solutions
Nasr City, Cairo
Posted 5 years ago
23Applicants for20 open positions
  • 22Viewed
  • 17In Consideration
  • 4Not Selected
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Job Details

Experience Needed:
Career Level:
Education Level:
Salary:
Job Categories:

Skills And Tools:

Job Description

  • Install, configure and system test a ready-made software.
  • Perform data analysis.
  • Troubleshoot implementation.
  • Communicate with clients and team leaders in a professional manner.
  • Maintain accurate and timely reporting of project activities.
  • Develop project documentation.
  • Manage day-to-day implementation activities.
  • Provide mentoring and support to department colleagues as necessary.
  • Provide pre-sales support as necessary.
  • Customer Support and Customer Training.
  • Some travels may be required.

Job Requirements

  • Functional/Technical Competencies:
  • Ability to interact with clients both verbally and written; well organized and detail oriented; ability to multi-task; ability to manage stressful situations.
  • Preferable Skills:
  • Variety of technologies including database principles, MS Excel skills, SQL, hardware/software, operating systems, and networking
  • Reasoning Ability:
  • Ability to troubleshoot and identify problems, follow directions, collect data, establish facts and draw valid conclusions.
  • Language Skills:
  • Fluent English
  • Measures of Performance:
  • Quality of work, Client satisfaction, Meeting timelines and commitments, Amount of rework, Knowledge of products and procedures, Productivity and efficiency, Development of coworkers, Creativity & Self-sufficiency.

Education:

  • Degree in Engineering, Information Systems or related field.
  • Commerce Graduated – English Section

Preferred universities:

  • Ain Shams University
  • Cairo University
  • Helwan University
  • GUC
  • AASTMT
  • MIU
  • BUE

Experience:

  • 3-6 years of experience in the same field.

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