Senior Customer Support Agent

Hitchhiker - New Cairo, Cairo

122
Applicants for
1 open position
121
Seen
11
Shortlisted
109
Rejected
Experience Needed:
More than 2 years
Career Level:
Experienced (Non-Manager)
Job Type:
Full Time
Salary:
4,500 to 6,000 EGP per month
Languages:
English
Vacancies:
1 open position
About the Job
  • Responsible for customer follow ups, assisting customer on registration, pricing checking, order placing, making payment, shipment tracking etc.
  • Effectively communicate with customers via phone, email or chatting system, to answer questions, troubleshoot issue, promote services.
  • Collect, analyze and summarize customer requirements and feedback for business improvement. Timely address critical issues to management for a quick resolution.
  • Responsible for building a tight and solid relationship with existing customers and potential customers.
Job Requirements
  • A BA/BS degree from an academic institution.
  • Excellent command English.
  • 2 years of past experience in Customer support field.
  • Strong interpersonal skills.
  • Display a capacity for problem solving and multitasking
About this Company

HitchHiker is a peer-to-peer shipping app that connects e-shoppers who want to do cross border shopping with travelers who have empty space in their luggage and willing to deliver items in return of cash rewards. Shoppers can purchase the items they are interested in from all... (More)

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