Job Details
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Job Description
Main Responsibilities:
(1) English Review
- Review transcriptions done by internal transcribers and freelancers.
- Monitor operations production output against client guidelines and internal quality standards.
- Provide managers with regular performance feedback on the operations employees.
- Prepare & analyze quality reports and provide trend data for Management to review.
- Conduct calibration sessions with Quality and Operations teams to ensure consistency in the evaluation process.
- Participate in staff meetings to share observations and ideas
(2) Training
- Conduct training of employees when required to address gaps in performance quality.
- Proactively provides feedback to management regarding suggested improvements and training that would result in better delivery quality.
- Ensures successful delivery of relevant training and awareness sessions to staff in a manner that serves to overall implementation of the linguistics related tasks
Job Requirements
Qualifications & Work Experience:
- Minimum 3-5 years of experience as a transcription reviewer.
- Effective listener with the ability to monitor large volume of operations production output on a weekly / monthly basis ensuring high accuracy.
- Excellent communication, organizational and interpersonal skills.
- Flexibility and the ability to work on multiple projects simultaneously, excellent organizational skills with attention to details.
- Must be able to work in a fast paced, ever changing, team-oriented, collaborative environment with a sense of urgency.
Skills:
- Eye for detail, and reviewing skills.
- Skill to address performance gaps in a professional manner with employees.
- Talent to communicate with all levels of Department management
- Aptitude to learn and become a Subject Matter Expert on our clients’ specific guidelines.
- Proficiency in using G-Suite and excel and PPT
- Excellent verbal, written, and interpersonal skills
- Skilled at time management and multitasking
- Team player with affinity for collaboration and communication