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Technical Application Support Engineer

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6th of October, Giza
Posted 5 years ago
26Applicants for2 open positions
  • 22Viewed
  • 9In Consideration
  • 13Not Selected
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Job Details

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Job Description

  • Responsible for taking inbound chats, emails, and calls for prospective customers, handling customer inquiries in a courteous and professional manner while providing the highest level of customer service.
  • Provide responsive and competent telephone support to customers in the areas of problem solving and handling customer inquiries.
  • Apply basic working knowledge of systems, procedures, customers, products and processes to perform assigned functions with moderate reliance on others for direction.
  • Work requires some judgment but is performed primarily according to standard procedures with close supervision.
  • Provide responsive and competent customer support within a call center environment.
  • Ensure that all customer issues are resolved at the first instance.
  • May respond to customer inquiries by referring them to published materials, secondary sources or more senior staff.
  • Continuously work for exceptional customer experience, resulting in high customer satisfaction scores.
  • Deliver and exceed customer-specified service levels for handle time.
  • Learn, understand, retain and regularly update and demonstrate product/process knowledge.
  • Flexibility in working in rotational shifts and rotational weekends.

Job Requirements

  • Fluency in English is a MUST.
  • Proven working experience in technical support.
  • Experience in E-commerce platforms, CMS, Online shopping is a plus.
  • Good knowledge in HTML and CSS is a plus.
  • Flexibility with the working hours.
  • Skill in providing an exceptional customer experience.
  • Skill in verbal and written communication to analyze, interpret and address customer needs.
  • Ability and willingness to provide pre-sales support.
  • Able to speak with customers in a calm, enthusiastic and friendly tone of voice.

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