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Account Executive

Deraya
Cairo, Egypt
Posted 5 years ago
56Applicants for1 open position
  • 39Viewed
  • 0In Consideration
  • 0Not Selected
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Job Details

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Job Description

The Account Executive provides outstanding customer service by pro-actively managing a portfolio of accounts.

They are the key contact for customers and responsible for managing customer relationships including application, on-going support, claims management, and renewal

Job Duties:

  • Pro-actively reaching out to your customers to make sure that all issues are resolved in a timely manner and to ensure the highest level of customer satisfaction and loyalty.
  • Listening to your customers and knowing exactly what is required of you to ensure first-time resolution of issues.
  • Being the first and only point of contact to your customers, handling all internal processes and steps in the backstage while pro-actively reassuring your customer that you own the case.
  • Having in-depth knowledge of your customers so that you tailor the service you are providing to match their needs and only offer and discuss what's relevant and suitable for them.
  • Revising all turned in applications, ensuring accuracy of data by verifying it and sourcing any incomplete data.
  • Managing the renewal process to ensure the customer’s buy-in and commitment to the product that they are renewing.
  • Managing customers’ payment plans.
  • Managing the members’ treatment process from requesting approval of treatment up to the claim payment.
  • Managing the relationship between the providers (insurance companies and hospitals) and customers in order to avoid any potential dissatisfaction from the customers' side.
  • Processing internal reports within agreed time frames.

Job Requirements

  • Bachelor’s degree
  • Objection-handling skills
  • Negotiation skills
  • Communication skills
  • Presentation skills
  • Time-management skills
  • Creativity and innovation
  • A reflexive approach to work and an ability to challenge and question existing processes and find new better ways of working.

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