Account Executive
Deraya -
Cairo, EgyptPosted 5 years ago56Applicants for1 open position
- 39Viewed
- 0In Consideration
- 0Not Selected
Job Details
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Job Description
The Account Executive provides outstanding customer service by pro-actively managing a portfolio of accounts.
They are the key contact for customers and responsible for managing customer relationships including application, on-going support, claims management, and renewal
Job Duties:
- Pro-actively reaching out to your customers to make sure that all issues are resolved in a timely manner and to ensure the highest level of customer satisfaction and loyalty.
- Listening to your customers and knowing exactly what is required of you to ensure first-time resolution of issues.
- Being the first and only point of contact to your customers, handling all internal processes and steps in the backstage while pro-actively reassuring your customer that you own the case.
- Having in-depth knowledge of your customers so that you tailor the service you are providing to match their needs and only offer and discuss what's relevant and suitable for them.
- Revising all turned in applications, ensuring accuracy of data by verifying it and sourcing any incomplete data.
- Managing the renewal process to ensure the customer’s buy-in and commitment to the product that they are renewing.
- Managing customers’ payment plans.
- Managing the members’ treatment process from requesting approval of treatment up to the claim payment.
- Managing the relationship between the providers (insurance companies and hospitals) and customers in order to avoid any potential dissatisfaction from the customers' side.
- Processing internal reports within agreed time frames.
Job Requirements
- Bachelor’s degree
- Objection-handling skills
- Negotiation skills
- Communication skills
- Presentation skills
- Time-management skills
- Creativity and innovation
- A reflexive approach to work and an ability to challenge and question existing processes and find new better ways of working.
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