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Job Description
- Develop a structured business plan for the mall covering all key components of mall operation
- Develop and maintain a long term beneficial relationship with all existing tenants and Retail Groups to ensure continued and future business
- Develop and implement approved procedures and systems across all mall functions to ensure smooth co-ordination/co-operation among various internal departments to facilitate business needs and deliver positive customer and tenant experiences
- Prepare plans and schedules for regular and periodic maintenance in conjunction with relevant department heads and follow up on quality and execution
- Follow up on the money collection of owed from tenants and implementation of contractual terms
- Resolves complaints and demands of tenants and work to remove the causes of the
- Complaint and respond to their requests within the legal and contractual obligations
- Follow legal procedures with respect to mall operations and tenant interactions
- Develop and upkeep the corporate mall identity - ensure adherence to corporate brand guidelines
- Take steps to improve customer services inside the mall
- Performs other tasks as assigned.
Job Requirements
- MBA in Management is preferred.
- 5+ years of experience in mall management.
- Strong business acumen and good technical knowledge of Commercial Facilities
- Good Knowledge of managing leasing contracts and negotiation, exposure to tender management.