Account Manager

Job Summary:
Responsible for handling customers’ requests & all related issues and to create long-term trusting relationships with customers. Her/his role is to oversee a portfolio of assigned customers, develop new business from existing clients and actively seek new sales opportunities.

Job Description:

Client Requests

• Receive a written brief from a client describing their primary request.
• Attending either face to face or phone calls Meetings with clients to discuss the brief and propose new ideas if required.
• Writing a creative detailed brief that explains: Goals, Message, deliverable, concept, budget and any details required to start working/ tailoring the idea before sending it to execution.

Pricing

• Responsible for pricing of designs referring to the pricing card and getting it approved from Head of Account Management.
• Collecting Pricing Data from procurement.
• Creating a quotation using free agent tool and send it out to client.
• Negotiating budgets and providing alternate solutions to customers in case of quotation rejection.

Project Management/ Execution

• Collecting Samples from procurement or production and send it to client either with courier or personally.
  
• Create the project plan with the head of Account management according to customer's deadline.
• Updating the client with project status every step on the way.
• Follow up the production progress with traffic Manager and assuring the respect of deadline.
• Getting approval from Head for all deliverable (Designs, Presentations, Samples… etc)
  
• Sending to finance to invoice the client once the project is delivered.
• Sending Client satisfaction survey right after project delivery.
• Visiting client premises or project site in case of events for inspection and client meeting.

Client Retention

• Keeping a maintained relationship with all existing client.
• Review daily the list of pending tasks for each client to avoid any delays.
• Initiating regular phone calls to all client list to check their requirements.
• Re-maintain old clients and try to initiate sales for them.
• Seeking to initiate sales within an existing project or a potential one.