Mortgage Loans Support Officer - Outsource

Business Development

• Screen & review turned in applications to ensure that all needed documents / signatures are provided, according to CBE regulations & bank’s policies.
• Call back customers to ensure that all points in the approved, call back script are covered and confirmed by the customers.
• Perform I-Score Checking on turned in applications to insure that minimum accepted standards are met before submitting cases to the CAF.
• Enhance approval rates through proactive salvaging of all rejected cases & review any supporting documentation received from sales channels to the salvage rejected application.
• Direct applications to CAF, and follow up on cases approvals / rejections to ensure efficiency and enhance TAT and deliver the approved documents to the concerned Sales Supervisor
• Provide regular competent feedback sales channels on turned in applications, approval & rejection rates to maintain the high quality of turned in applications and to support in improving booking efficiency and sales numbers.
• Provide Feedback and necessary support to sales channels on submitted card applications and receive required supporting documents with the intent of salvaging cases.
• Ensure the awareness of distribution channels staff on Mortgage Loanspolicies to raise the quality & productivity of application.
• Conduct a monthly report on the current situation of each of the assigned branches in terms of rejection rates