Job Details
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Job Description
Dell provides the technology that transforms the way we all work and live. But we are more than a technology company — we are a people company. We inspire, challenge and respect every one of our over 100,000 employees. We also provide them with unparalleled growth and development opportunities. We can’t wait for you to discover this for yourself as a Delivery Specialist on our CI/HCI Deployment team in Cairo.
Our Delivery Specialists are integral to getting things done for customers. When Dell is contracted to deliver services, anywhere around the world, Delivery Specialists make sure our innovative technical solutions meet specifications. They also plan, direct and coordinate the full range of organizational and technical activities required to deliver on our promises. Getting this right involves building up in-depth knowledge of clients’ priorities, challenges and initiatives as a trusted advisor. This also enables our team to identify potential sales opportunities. Together with colleagues in sales and Global SMEs, they develop strategic plans for account growth.
Key Responsibilities
- The CPSD Delivery Specialist is ultimately responsible for the timely delivery on HCI solutions commit dates
- Technical leader in the development and refinement of operational best practices as it relates to VxRail and VxRack systems delivery (Logical) and service offering integration.
- Function as a liaison between various CPSD Business Development teams and Implementation Services to process VxRail designs into a consumable solution for our Internal, Partner and Customer teams.
- Participate in weekly Operations functional meetings to review and collaborate on new operational procedures and best practices.
- Provide escalation support for System Delivery (Globally) and Implementation teams as required.
- Assist Business Development teams with proper solution positioning and responding to customer inquiries as it relates to VxRail and VxRack operational delivery and best practice recommendations.
- Provide Professional Services HCI support validation through Engineering approved exception reviews
- Provide mentoring/support/training to Internal, Parents and Partners on CPSD System Delivery Best Practices.
- Participate in customer and internal meetings acting in consultative manner around best practices and technical solution implementations
- Development of best practices and documentation to be leveraged by delivery teams and partners in the delivery of solutions
Job Requirements
Essential Requirements
- Expert level of understanding of storage designs and implementation methodologies
- Expert level familiarity with the Dell EMC hardware and storage software product lines
- Dell EMC HCI Proven certification preferred
- VCP’s accreditation required
- Ability to Multi-task, Prioritize Projects and Customer engagements
- Excellent Communications and Presentation skills, customer focused
- Third language capability (French or German)
Desirable Requirements
- HCI experience
- Good VMware vSphere Skills
- VCP’s accreditation preferred
- Cisco networking skills an advantage
Benefits
We offer highly competitive salaries, bonus programs, world-class benefits, and unparalleled growth and development opportunities — all to create a compelling and rewarding work environment.
If you’re ready to become a trusted advisor to clients and drive the delivery of tech solutions to meet their needs, this is your opportunity to develop with Dell.
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