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Incident Management Engineer (German Speakers)

iSON Xperiences Egypt
Maadi, Cairo
Posted 5 years ago
5Applicants for5 open positions
  • 0Viewed
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Job Details

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Job Description

Role purpose: As certain sustainable solutions within the framework of Incident management process. Also the analysis and evaluation of events in the context of incidents with a high failure penetration range, with the objective of sustaining service availability.

Responsibilities:

  • Perform fault troubleshooting, identification and resolution for Vodafone Germany Enterprise Customers.
  • Troubleshoot and Isolate Problems on different Vodafone Germany Products not limited to Company Net, Internet Business, International and National Carrier.
  • Solve the Incident within the comply SLA and meet the agreed KPI
  • Deal with different Internal Competence Teams, Carriers and 3rd Parties to solve the ticket when needed to solve the ticket within SLA .

Job Requirements

  • Fluent in German (Written and Spoken )- Minimum C1
  • Good Analytical Skills
  • Excellent Customer Orientation and high communication Skills
  • Location: MCCP (no transportation)
  • Working Hours: 24\7 Rotational shifts & days off
  • Males and Females
  • Technical experience is a plus

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