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Job Description
Role purpose: As certain sustainable solutions within the framework of Incident management process. Also the analysis and evaluation of events in the context of incidents with a high failure penetration range, with the objective of sustaining service availability.
Responsibilities:
- Perform fault troubleshooting, identification and resolution for Vodafone Germany Enterprise Customers.
- Troubleshoot and Isolate Problems on different Vodafone Germany Products not limited to Company Net, Internet Business, International and National Carrier.
- Solve the Incident within the comply SLA and meet the agreed KPI
- Deal with different Internal Competence Teams, Carriers and 3rd Parties to solve the ticket when needed to solve the ticket within SLA .
Job Requirements
- Fluent in German (Written and Spoken )- Minimum C1
- Good Analytical Skills
- Excellent Customer Orientation and high communication Skills
- Location: MCCP (no transportation)
- Working Hours: 24\7 Rotational shifts & days off
- Males and Females
- Technical experience is a plus