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Job Description
- Provides support for all core business applications (Clinical information management, Finance, Procurement, Warehouse, medication admiration, outpatient clinics management, ICU management, etc.).
- Provides first level and second level technical support for business applications during extended business hours and weekends.·
- Respond to requests and inquiries from clients within the pre-determined timeframe of our service level agreement.
- Resolve technical problems; identify and diagnose problem escalation and solution tracking.
- Prioritize work to resolve technical emergencies as they may occur.
- Identify solutions to work around open issues/problems that are under investigation or pending resolution·
- Work with systems implementation team(s) to outline scope, goals, deliverables, required resources, and timing.
- Participate and manage new systems implementations from initiation to closure.
- Ensure that all the systems are well integrated and meet business requirements and goals fulfilling end-user requirements.
- Provide the needed reports on both aspects routine and ad-hoc.
- Document, and track, case histories, issues, and actionable steps are taken ·
- Improve documentation of support policies and procedures·
- Perform company software research, testing, and recommendations.
- Ensure regularly data privacy and security applying the proper testing scenarios.
- Perform quality assurance testing of new software releases
Job Requirements
- Bachelor’s degree preferably in the information technology field of study.
- Minimum experience of 3 to 5 years’ in systems implementation and administration including at least 2 years focused on healthcare solutions.
- Experience with business and technical requirements analysis, business process, and data modeling/mapping.
- Solid experience in reporting tools and business information analytics.
- Deep knowledge in MS-SQL database management and query.
- Excellent communication, planning, and organizational skills
- Proficient in the use of MS Office
