Junior Telecommunication Engineer
Xceed -
Maadi, CairoPosted 5 years ago108Applicants for2 open positions
- 9Viewed
- 5In Consideration
- 1Not Selected
Job Details
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Job Description
- Monitoring, troubleshooting and resolving Voice and data network problems observed through Network Management Stations or escalated from helpdesk.
- Operational 24-hours-a-day, seven days a week.
- Utilize the trouble ticketing system to reflect the status of all the pending/resolved complaints.
- Escalate unsolved problems according to the escalation procedures.
- Responsible for routine checks and backups.
- Prepare regular reports regarding the PBX and the data network performance.
- Responsible for the maintenance and upgrades of the NMSs.
- Send Incident Notification reports to different depts. before planned outage.
Job Requirements
- B.Sc. Science, Electrical Engineering, Communications.
- Technical Certificate or training related to PBXs and data networks
- 1- 3 years-experience in technical support.
- TCP/IP knowledge and basic knowledge of routing and troubleshooting.
- Troubleshooting methods in a mission-critical network environment.
- High sense of customer service and ability to deal with customers.
- Network Essentials TCP/IP, Frame Relay, ATM, Voice Over IP
