Customer Service & Logistics Supervisor
GSK -
Cairo, EgyptPosted 5 years ago394People have clicked1 open position
Job Details
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Job Description
Your Responsibilities:
Job Purpose
- Managing the importation process of imported products as well as support customer service and distribution operations at assigned market
Key Responsibilities:
- Preparation of monthly primary sales plan with alignment of demand & supply teams
- Assign market net requirements for all imported SKUs
- Review open order book twice per month with supply planners
- Receive notification once goods ready at site and arrange intertek inspection
- Co-ordinate between site & KN all required shipping documents
- Follow up on shipping and customs clearance process along
- Confirm goods receipts at GSK warehouse with warehousing team
- Receiving customer orders from distributors
- Check stock availability at warehouse
- Generate invoices against customer orders received
- Plan the delivery plan with distributors daily basis among all distributors
- Report weekly & monthly customer service related KPIs
- Record sale returns on JDE system after managing physical receipt process from all distributors as per GSK standard operating procedure
- Update all credit notes basis on weekly sales return with alignment with finance team
- Issue customer service related SOPs
- Manage all communications on daily basis with all related internal & external stakeholders to ensure monthly customer service related KPIs target is met
- Report all customer complaints to quality dept. to ensure quality systems compliant are met.
Job Requirements
Basic qualifications:
- University degree
- 3 to 5 years of experience in Warehousing/Custom clearance/Logistics Operations in Pharmaceuticals or FMCG multinational organization
- Release energy, self-motivated
- Drive performance
- Work across boundaries
- High problem-solving skills
- Excellent communication skills
- Fluent English
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