Job Details
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Job Description
- Leading the Customer Services staff.
- Resolving complex issues and inquiries.
- Resolve customer complaints via phone or face to face.
- Constant follow up on Clients pending issues up till accomplishment.
- Advise on any information the customer may need.
- Resolve problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution
- Coordinate with other departments to Solve Customers' Complaints.
Job Requirements
Requirements:
- Bachelor's Degree in any related field.
- Proven working experience as a customer service manager at least 6+ years
- Alexandria resident
Skills:-
- Verbal Communication, Phone Skills, Listening, Excellent presentation, communication, negotiation, Problem Solving & leadership skills.
- Able to work under pressure
- Good command of MS Office.
- Presentable.
