Job Details
Skills And Tools:
Job Description
Company: Al Futtaim Private Company LLC
No two days are the same at Al-Futtaim, no matter what role you have. Our work is driven by the desire to make a difference and to have a meaningful impact with the goal of enriching everyday lives. Take our engaging and supportive work environment and couple it with a company culture that recognises and rewards quality performance, and what do you get? The chance to push the limits every single day.
As a humble family business that started on the banks of the Dubai Creek in the 1930s, Al-Futtaim has expanded to a presence in 31 countries, a portfolio of over 200 companies, and 42,000 employees. You’ll find us in industries ranging from automotive and retail, to finance and real estate, and connecting people with international names like Lexus, Ikea, Robinsons, and Adidas. Our team is proudly multicultural and multinational because that kind of diverse representation gives us the global mindset to grow and impact the people, markets, and trends around us.
Come join us to live well, work better, and be the best.
Job purpose:
This role is responsible to Contribute on achieving customer satisfaction goals by ensuring proper execution of customers service and repair requirements and vehicle delivery on time.
Key Accountabilities:
- Ensure that the Service Department contributes to customer satisfaction by providing optimal customer care.
- Ensure speedy maintenance and repair through clear identification of customers’ needs and accurate repair order preparation.
- Ensure vehicle cleanliness through use of vehicle protection materials (seat covers, floor, mats etc.)
- Provide clear cost estimates and keep customers informed of work progress
- Monitor the work progress and keep customers informed of changes to cost and or completion times.
- Create clear precise customer invoices that show and itemize all parts, labor and Material.
- Take all necessary actions to resolve customer complaints in the shortest possible time
- Ensure all customers vehicles are clean and ready according to the promised completion time
- Carry out the service delivery to the customers using the Honda Active delivery processes
- Utilize the Service Appointment system to maximize the facility and manpower capacity.
- Determine customers’ needs and communicate these to the service shop to fix it right the first time and deliver the vehicle on time.
- Achieve Service centre budget
Job Requirements
Minimum Qualifications and Knowledge:
- Bachelor Degree with Engineering background
Minimum Experience:
- 0-2 years in Automotive section
Job-Specific Skills:
- Proven customer relations skills both in person and over telephone
- Proven ability to communicate and determine customers’ needs and to sell the dealership's parts and service capabilities based on features, advantages and benefits
- Basic automotive knowledge and experience
- Legible writing and good administrative skills
- Good communication skills (listening, questioning)
- Good time management skills
- Proven selling skills
Behavioural Competencies:
- Good communication skills.
- Analytical skills
- Ability to accept additional tasks, duties.
