Job Details
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Job Description
Main Responsibilities
- Following up on a dedicated team to ensure taking the right decision.
- Coordinating between 8+ teams to maintain high quality after-sales service, including customer service, purchasing, finance, 3PL, and own fleet for executing customers’ returns and refunds and replacements.
- Optimize the reverse logistics operations by developing and implementing tactics to optimize the reverse Page 2 logistics operations.
- Running daily reports to track Service time compliance including:-
- QC performance per agent.
- Inventory returns performance
- Vendor returns updates.
- Quantified management
- Performance monitoring reporting.
Job Requirements
Required Skills & Qualifications
- University Degree in a related field
- 3 years proven experience in the customer service field
- Excellent Communication Skills
- Excellent reporting and analytical skills
- Customer service oriented
- Advanced problem-solving skills.
- Good working knowledge in Microsoft Office
We Offer
- A unique experience in an entrepreneurial, yet structured environment
- A unique opportunity of having strong impact in building the African ecommerce sector
- The opportunity to become part of a highly professional and dynamic team
- An unparalleled personal and professional growth as our longer-term objective is to train the next generation of leaders
