Cross Country Content Design & Engagement Manager - Jumia

Jumia is Africa's leading internet group, with already over 3,000 employees in more than 20 African countries and huge successes such as Jumia, Jumia Travel, Jumia Food, Jumia Deals, Jumia House, Jumia Jobs and Jumia Services. It is led by top talented leaders offering a great mix of local and international talents and is backed by MTN, Millicom, Rocket Internet, Axa, Orange, Goldman Sachs & CdC.

Jumia Services is the Logistics Marketplace company of Jumia. The mission of Jumia Services is to create a connected and integrated network of service providers, which addresses in the best cost/quality ratio the needs of millions of sellers and customers of Jumia. Our vision is to simplify and expand the accessibility to e-commerce products and services in a convenient and trustworthy way to our customers with focus on technology, community management of logistics marketplace and managing operational quality.

Africa is one of the fastest growing economies in the world, offering excellent opportunities in a vibrant and booming environment. Its economic growth has enabled innovative businesses to flourish and this is where Jumia steps in.

We are currently looking for talented people with a passion for emerging markets and Africa to join our team and embark on our exciting journey.

Main Responsibilities

• Understand the audience and build an engagement plan in line with the JS vision for them
• Design easy to understand, catchy artwork to communicate information and ideas in English, Arabic and French
• Ensure and propagate Jumia Services Vision through all means of communication like FB Workplace, emails, printed posters, verbal engagement at events, etc.
• Prepare and execute the Communication Calendar prioritising key areas with respective business owners
• Create and manage Event Calendar for events such as collaborative joint business planning with Partners, formal meets, informal events like joint business planning, sports matches, etc.
• Engage and improve community participation in engagement initiatives like Partner Satisfaction survey, DA Happiness survey, educational toolkit, etc.
• Prepare drafts of material based on an agreed brief and align circulation
• Create reporting to demonstrate effectiveness of engagement clearly