Technical Support Specialist
OSUS -
Cairo, EgyptPosted 5 years ago45Applicants for4 open positions
- 33Viewed
- 0In Consideration
- 0Not Selected
Job Details
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Job Description
- Application Support implements and maintains applications computer systems.
- Usual work duties listed include providing technical support to users, test application's modifications, fixes, new release, preparing documentation, training staff, improving system usability, using issue tracking tools and supporting corporate strategies.
- Candidates interested in the position should highlight in their resumes computer proficiency, communication skills, analytical thinking, troubleshooting abilities, accuracy, and teamwork.
- Respond to support tickets.
- Perform user account maintenance,
- Manage incidents and provided resolution for end-users technical challenges.
- Troubleshoot hardware/software issues.
- Wrote and updated process support documentation
- Developed new processes for internal and external users.
- Utilized knowledgebase tools to transfer technical & business knowledge to team members.
Job Requirements
- A Bachelor's Degree in information technology or a similar field is required.
- SQL understanding
- Basic programming knowledge
- Data processing
- Quality assurance
- Agile/SCRUM
- Document control
- Root cause analysis
- Software release management
- Flexible schedule
- Team player
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