Senior Technical Support

Technical Support

Troubleshoot system and network problems, diagnosing and solving hardware or software faults.

• Identify potential problems or outages in a timely manner.
• Address problems and requests by transmitting information or providing solutions.
• Alerting management when necessary for high visibility and critical issues.
• Maintaining documentation for all Service Desk and end-user processes and procedures.
• Fielding inquiries/problems and providing updates to all users on the progress and completion of requests.
• Following-up with users and technicians until the issue is resolved.
• Support multiple locations remotely and on site.
• Take staff or clients through a series of actions, either face-to-face or over the phone, to help set up systems or resolve issues.
• Prioritize and manage many open cases at one time.
• Establish a good working relationship with customers.
• Install and configure systems and networks.
• Monitor and maintain systems and networks.
• Proceed with RMA as required.
• Test and evaluate new technology.