Telesales and Customer Service Representative

• We are looking for an enthusiastic Telesales to generate sales either by cold calling or answering requests in a fast-paced environment.
• Provide product/services information and resolve any emerging problems that our customer accounts might face with accuracy and efficiency.
• You will be responsible for influencing existing or potential customers to buy products or services.

Responsibilities

• Cold call people using a given phone directory to sell products or solicit donations
• Answer incoming calls from prospective customers
• Use scripts to provide information about product’s features, prices etc. and present their benefits
• Ask pertinent questions to understand the customer’s requirements
• Persuade the customer to buy by demonstrating how merchandise or services meet their needs
• Record the customer’s personal information accurately in a computer system
• Deal with complaints or doubts to safeguard the company’s reputation
• Go the “extra mile” to meet sales quota and facilitate future sales
• Keep records of calls and sales and record useful information
• Provide accurate, valid and complete information by using the right methods/tools
• Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution Keep records of customer interactions, process customer accounts and file documents
• Follow communication procedures, guidelines and policies
• Answers customer support messages via telephone or Web promptly to enhance the customer service experience
• Accurately records and logs interaction with customers and updates account information and able to retrieve this information to create reports for management
• Accurately and efficiently enters customer information into company databases for mailing and billing purposes
• Maintains a list of potential leads and follows up with those customers by making subsequent sales pitches
• Contacts customers in response to correspondence or feedback
• Monitors order status to ensure that clients receive orders in a timely manner
• Investigates unfilled, misplaced, or misdirected orders and resolves customer issues as necessary