Online Customer Support Specialist

CASHU - New Cairo, Cairo

118
Applicants for
3 open positions
57
Seen
5
Shortlisted
Experience Needed:
2 to 4 years
Career Level:
Experienced (Non-Manager)
Job Type:
Full Time
Salary:
Confidential
Vacancies:
3 open positions
About the Job
  • Resolve product or service problems by clarifying the customer's complaint; determining the cause of the problem; following up to ensure resolution.
  • Recommend potential products or services to management by collecting customer information and analyzing customer needs.
  • Prepare product or service reports by collecting and analyzing customer information.
  • Identify and assess customers’ needs to achieve satisfaction.
  • Build sustainable relationships of trust through open and interactive communication.
  • Handle complaints, provide appropriate solutions and alternatives within the time limits and follow up to ensure resolution.
  • Keep records of customer interactions, process customer accounts and file documents.
  • Follow communication procedures, guidelines and policies.
  • Resolve customer complaints via phone, email, mail or social media.
  • Reach out to customers and verify account information.
  • Take payment information and other pertinent information such as addresses and phone numbers.
  • Answer questions about the terms of sale.
  • Compile reports on overall customer satisfaction.
Job Requirements
  • Excellent communication.
  • Ability to multi-task, prioritize and manage time effectively.
  • Bachelor degree.
  • Experience; 2-4 years’ experience in a similar role

About this Company

CASHU is a safe and secure online payment method. That provides users with the ability to pay online. CASHU is a safe and secure online payment method that was established in 2002 by Maktoob.com. It is considered the first and the largest in the MENA region, serving nearly 2.3... (More)

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