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Job Description
- Resolve product or service problems by clarifying the customer's complaint; determining the cause of the problem; following up to ensure resolution.
- Recommend potential products or services to management by collecting customer information and analyzing customer needs.
- Prepare product or service reports by collecting and analyzing customer information.
- Identify and assess customers’ needs to achieve satisfaction.
- Build sustainable relationships of trust through open and interactive communication.
- Handle complaints, provide appropriate solutions and alternatives within the time limits and follow up to ensure resolution.
- Keep records of customer interactions, process customer accounts and file documents.
- Follow communication procedures, guidelines and policies.
- Resolve customer complaints via phone, email, mail or social media.
- Reach out to customers and verify account information.
- Take payment information and other pertinent information such as addresses and phone numbers.
- Answer questions about the terms of sale.
- Compile reports on overall customer satisfaction.
Job Requirements
- Excellent communication.
- Ability to multi-task, prioritize and manage time effectively.
- Bachelor degree.
- Experience; 2-4 years’ experience in a similar role
