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Customer Service Specialist

Jalloh Enterprise LTD
Maadi, Cairo
Posted 5 years ago
58Applicants for5 open positions
  • 27Viewed
  • 0In Consideration
  • 0Not Selected
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Job Details

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Job Description

  • Customer service specialist to support Senegal, Gambia, Guinea, Nigeria, Cameroon and all across Africa.

Main duties:

  • Introducing company’s financial services to customers in order to follow up with further steps.
  • Contact businesses or private individuals by telephone in order to solicit sales for services.
  • Keep records of calls and sales and record useful information.
  • Record the customer’s personal information accurately.
  • Deal with complaints or doubts to safeguard the company’s reputation
  • Response to customers inquiries by live chat, social media pages, phone and emails.
  • Run a phone-based questionnaire dialog with prospects and leads.
  • Maintain database of prospects, leads and opportunities
  • Achieve Telemarketing Phone Calls Targets.
  • Report progress to Management

Job Requirements

  • Excellent communication skills
  • Initiative and active person
  • Self-motivated
  • Excellent Sales Skills
  • Ability to meet targets
  • International contact center experience is preferred
  • Bilingual is a must (English / French)
  • West African residents in Cairo and/or other nationalities are welcome to apply

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