Technical Support Engineer
ITS -
New Cairo, CairoPosted 5 years ago218Applicants for2 open positions
- 83Viewed
- 40In Consideration
- 34Not Selected
Job Details
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Job Description
- Identify, diagnose, and resolve technical support.
- Provide onsite and remote help desk support to end users.
- Diagnoses and resolves end-user software, hardware, Network printer, e-mail, internet problems.
- Track, update, and maintain help desk tickets using incident management tool
- Delivers, tags, sets up, and assists in the configuration of end-user PC desktop / laptop hardware, software, and peripherals.
- Performs minor hardware repair for equipment that is not covered by third-party vendor maintenance agreements.
- Perform additional duties as requested.
- Maintain configurations of laptops according to established requirements.
Job Requirements
- Experience with Windows 10, 7, Androids and iPhones.
- Experience with Active Directory.
- Experience with Microsoft office 365.
- Understanding of networking LAN concepts.