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Technical Support Engineer

ITS
New Cairo, Cairo
Posted 5 years ago
218Applicants for2 open positions
  • 83Viewed
  • 40In Consideration
  • 34Not Selected
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Job Details

Experience Needed:
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Job Description

  • Identify, diagnose, and resolve technical support.
  • Provide onsite and remote help desk support to end users.
  • Diagnoses and resolves end-user software, hardware, Network printer, e-mail, internet problems.
  • Track, update, and maintain help desk tickets using incident management tool
  • Delivers, tags, sets up, and assists in the configuration of end-user PC desktop / laptop hardware, software, and peripherals.
  • Performs minor hardware repair for equipment that is not covered by third-party vendor maintenance agreements.
  • Perform additional duties as requested.
  • Maintain configurations of laptops according to established requirements.

Job Requirements

  • Experience with Windows 10, 7, Androids and iPhones.
  • Experience with Active Directory.
  • Experience with Microsoft office 365.
  • Understanding of networking LAN concepts.

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