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Job Description
Duties and Responsibilities
- Build a customer-oriented focus in the Call Center by providing quality actions and resolutions to their concerns and queries.
- Follow communication/update expectations with clients, in accordance with the company policies, scheme or agreed time frames set.
- Answer inbound calls as well as assist customers who have specific inquiries.
- Build a customer’s interest in the services and products offered by the company.
- Provide personalized customer service of the highest level.
- Update the existing database with changes and the status of each existing/prospective customer/member.
- Correspond with Call Center Supervisor and Claims Manager and keep an open channel of communication.
- Maintaining records and close-loop each call by completing the clerical duties which include faxing, filling up paperwork, doing checks on credit references, as well as liaising with other departments.
- Analyze the various parts of a problem properly and develop logical solutions within the permitted scope of work.
- Receiving inbound calls for customer's inquiries.
- Understand and respond to customer needs and issues over the phone.
- Assist, advise and provide solutions to customers.
- Maintaining a professional attitude.
- Comply with the work standards and processes.
- Meeting set monthly KPIs.
- Work individually and as a part of a team.
- Accountability for pending cases until resolved.
- Share knowledge with colleagues and follow up with the concerned departments to close pending issues.
- Ensure a high level of customer's satisfaction.
- Create medical approval requests for medical management with care and accuracy ASAP.
- Sending approvals to the clients
Job Requirements
- Bachelor Degree From Any Discipline
- Medical Insurance Background in plus
- Multitasking Skills
- Max age 27