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Customer Service Representative

Smart Medical Services
Dokki, Giza
Posted 5 years ago
110Applicants for5 open positions
  • 110Viewed
  • 0In Consideration
  • 0Not Selected
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Job Details

Experience Needed:
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Job Description

Duties and Responsibilities

  • Build a customer-oriented focus in the Call Center by providing quality actions and resolutions to their concerns and queries.
  • Follow communication/update expectations with clients, in accordance with the company policies, scheme or agreed time frames set.
  • Answer inbound calls as well as assist customers who have specific inquiries.
  • Build a customer’s interest in the services and products offered by the company.
  • Provide personalized customer service of the highest level.
  • Update the existing database with changes and the status of each existing/prospective customer/member.
  • Correspond with Call Center Supervisor and Claims Manager and keep an open channel of communication.
  • Maintaining records and close-loop each call by completing the clerical duties which include faxing, filling up paperwork, doing checks on credit references, as well as liaising with other departments.
  • Analyze the various parts of a problem properly and develop logical solutions within the permitted scope of work.
  • Receiving inbound calls for customer's inquiries.
  • Understand and respond to customer needs and issues over the phone.
  • Assist, advise and provide solutions to customers.
  • Maintaining a professional attitude.
  • Comply with the work standards and processes.
  • Meeting set monthly KPIs.
  • Work individually and as a part of a team.
  • Accountability for pending cases until resolved.
  • Share knowledge with colleagues and follow up with the concerned departments to close pending issues.
  • Ensure a high level of customer's satisfaction.
  • Create medical approval requests for medical management with care and accuracy ASAP.
  • Sending approvals to the clients

Job Requirements

  • Bachelor Degree From Any Discipline
  • Medical Insurance Background in plus
  • Multitasking Skills
  • Max age 27

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