Travel Team Leader
Tourto -
Maadi, CairoPosted 5 years ago99Applicants for5 open positions
- 18Viewed
- 4In Consideration
- 12Not Selected
Job Details
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Job Description
- Manage escalation
- Review Air ticket & Hotel reservation issues
- Handle special requests
- Handle VIP request
- Daily game plan review and update
- Monitoring team performance
- Team Motivation
- Develop action plans for his team
- Team member coaching
- Team debriefing
- Hold one to one with his team
- End of month performance review for his team member
- At least one team meeting with his team per month
- Team performance reports
- Team Gaps analysis
- 4 call monitoring / agent / month
- A minimum of 6 hours of calls handling per month
- Support the team during the rush hours
- Monthly develop a team performance review/presentation
- Perform tasks assigned to him by the management
- Is held accountable for his team KPIs
- Review team attendance
- Floor handling
Job Requirements
- Minimum 2 year in the travel industry as a team leader is a must.
- Bachelor degree in any related field.
- Previous Experience in the online travel agency is a must.
- Excellent knowledge of Amadeus, Sabre is a must.
- Fluent in English is a must.
- Previous Experience in the call center is a plus.
- Knowledge of Tourism Terminologies.
- Solid knowledge of Aviation & hotel industry.
- Maximum age 32.
