Job Details
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Job Description
Main Job Duties:
- Provide help desk support and resolve problems to the end user’s satisfaction.
- Monitor and respond quickly and effectively to requests received through the IT help desk
- Monitor Service Desk for tickets assigned to the queue and process first-in first-out based on Priority
- Document internal procedures.
- Install, test and configure new workstations, equipment and software
- Resolve technical problems with Local Area Networks (LAN), Wide Area Networks (WAN), and other systems.
- Maintain printers, photocopiers, fax and all printing
- Manage PC setup and deployment for new employees using standard hardware, images and software
- Perform timely workstation hardware and software upgrades as required
- Diagnosing and solving hardware/software faults
Job Requirements
- Experience From 1 to 2 Years.
- Real experience with ticket and service management systems.
- Understand service management and customer support concepts