Vendor Coordinator

Summary:

• Responsibility for the whole recruitment process of freelance translators around the globe, including searching, interviewing, offering, contracting, etc…

Service Level Agreement with freelance translators (Vendors):

• Building a comprehensive global database of translators to meet continuous business needs
• Receiving and handling requests from Project Manager, Sales and marketing teams to recruit and place new vendors\translators into on-going projects
• Create & monitor efficient Service Level Agreement (SLA)
• Create valid performance metrics to manage profitability & effectiveness of vendors and monitor the adherence to contractual SLA.
• SLAs must be proactively managed relative to language requirements and overall quality.
• Comply with Company’s Quality Management System relating to Vendor Management.

Support Roles:

Work closely with Project Managers to:

• Source suitable vendors at necessary margins with high quality levels.
• Evaluate project scope and make vendor recommendations accordingly.

Work closely with vendors to:

• Troubleshoot all vendor problems and present to management as required
• Provide support and guidance to solve all vendors’ problems and direct them as required

Financial Roles:

• Responsibility for outsourcing spending
• Responsibility for pricing plans, vendor rates & rate compilation.
• Responsibility for following up vendors payments with Finance department.

Managerial Roles:

• Participate in strategic, profitable & sustainable vendor management plans & business relations.
• Monitor vendor performance on a daily, weekly & monthly basis and develop action plans where necessary
• Vendor KPI management and reporting