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Job Description
- To carry out pre-diagnosis steps to ensure customer complaints are clearly identified prior to the vehicle entering the workshop.
- To ensure all relevant technical trends are communicated to the Workshop Manager for processing.
- To assist the relevant team members with hands on technical assistance and advice.
- To inform the Workshop Manager of any highly technical faults that may need assistance to repair.
- On occasions will be required to attend outside technical assistance to customers.
- Carry out daily quality control testing as per standard agreed guidelines to ensure all performed work is to the highest standard.
- Submit a detailed weekly quality control report to the workshop manager to identify possible trends and training requirements.
- To monitor return work and identify possible trends with repairs and employees
- Report all equipment failures for immediate repairs to the Workshop Team Leader
- Ensure the workshop and workshop equipment is kept to a high standard and cleanliness at all times.
- To monitor the department CSI achievement and implement corrective measures where needed to achieve the department CSI target.
- Identify department training needs and coordinate with the workshop manager to implement individual training plans .
- To ensure the department SOP are adhered to at all times
Job Requirements
- Good communication skills (both written and verbal)
- Automotive related diploma/certificate
- Very good command of the English Language
- Strong Mechanical / Electrical knowledge
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