Senior Analyst, Business Development

Job Title

Senior Analyst, Business Development

Customer experience management (CEM) by providing processes to oversee and organize every interaction the customer has throughout the customer lifecycle with the ultimate goal of optimizing interactions from the customer's perspective and, as a result, foster customer loyalty

Working with our banking partners, MNOs, and government for bringing projects to fruition and successfully resolving issues of varying complexity to the customer€™s satisfaction.

Participate in the pre and post sales process with the Egypt Team in analyzing and providing subject matter expertise; Consultative support and proposing innovative solutions to specific/complex customer requirements

Engage with local partners to improve analyze and improves operational performance

Have you ever implemented a product at a market wide level?

Are you motivated to be a part of driving a world beyond cash?

Have you led or worked in a team of diverse skills and experience?

Role

• Manage and execute business initiatives with multi tasks and involve several stakeholders
• Manage the customer experience by executing on the strategy that encompasses all customer touch points
• Analyses customer performance and uses MasterCard€™s tools to identify areas of concern or performance and manages the issue to successful resolution
• Analyzes and improves operational performance and profitability through reviews; training and communication of operational enhancements
• Ensures initiatives align with MasterCard business goals and processes are maintained to meet service and quality standards
• Ensures problems of varying complexity are resolved to the customer's satisfaction
• Meets established deadlines and escalates issues which require additional resolution