Job Details
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Job Description
Job Purpose:
Manage help desk tasks within the plant
Tasks & Responsibilities:
- Troubleshooting and solving client Software and Hardware issues within the plant serving as first point of contact
- Maintain client Software Installations and Upgrades needed.
- Active Directory Domain Management.
- Troubleshooting and resolving basic Network issues.
- Following up with customers to ensure full resolution of issues.
- Follow-Up IT Helpdesk ticketing system and ensuring that SLA is met based on urgency and priority.
- Assist in Server and Network Administration tasks.
Job Requirements
Skills & qualifications:
- Excellent English
- Fast learner & high reactivity skills
- Good knowledge of Microsoft active directory is a must
- Basic network troubleshooting is a must
- Familiarity with industrial sector is a plus ( label printers, barcode scanners, RF guns...etc )
- Knowledge with VMs management, Vcenter, VEEAM Backup, is a plus
- Technical certificates: MCSA/MCSE certification is preferred - CCNA is a plus
