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Job Description
- Identify and introduce innovative solutions through external &, internal sources of ideation and insight generation
- Introduce, prioritize and implement business improvement, service design and service optimization projects
- Provide Business Excellence services to Vodafone partners and external customers
- Create and maintain a best practices repository
- Help LOBs to generate more value and efficiencies
- Articulate and evaluate value generation in VSSE in accordance with the VSS guidelines
- Spread the mindset of value and efficiency generation in all VSSE LOBs
- Define and align process transformation roles and responsibilities across functions
- Integrate different systems in a manner that maximizes automation and efficiency
- Measure performance before, during and after transformation
- Implement change management process to align People, Process and Technology initiatives more closely with its business strategy and vision.
- Generate improvement opportunities through operational insights from colleagues, customers, and external best practice
- Govern active process improvement projects and highlight solution gaps
- Improve the effectiveness of business excellence team by identifying and replicating best practices from different centres, verticals and partners
Job Requirements
- Six Sigma Green Belt Trained/Certified
- Lean Manufacturing knowledge
- Quality Management Systems hands on experience
- Systematic Problem Solving , adaptability at implementing solutions to solve root cause of problem
- Creativity and Change-orientation
- Excellent analytical skills
- Excellent interpersonal skills
- Adaptability, Flexibility & approachable
- Great knowledge of VSSE internal process
- Strong leadership capabilities
- Communicating and driving results
