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Job Description
- Identifies and procures the hardware and software needed to satisfy user requirements.
- Installs hardware and peripheral components such as monitors, keyboards, printers and disk drives on users’ premises.
- Loads appropriate software packages such as operating systems, networking components and office applications.
- Assists in the customization and adaptation of existing programs to meet users’ requirements.
- Provides updates, status and completion information to manager and/or users, via voice mail, e-mail or in-person communication.
- Refers major hardware problems to service personnel for correction.
- Connects users to networks and provides initial training in facilities and applications.
- Administers e-mail and anti-virus systems.
- Assists in research and procurement of computer accessories and supplies.
- Performs other duties as assigned.
Job Requirements
- Bachelor’s Degree in Information Technology, Computer Science or related field required
- Industry certifications and memberships a plus
- Excellent IT, communication, leadership and management skills
- Ability to fill multiple roles simultaneously
- Proven track record of maintaining IT structural integrity
- Ability to work under pressure and handle multiple problems simultaneously
- Effective written and verbal communication skills
- Knowledge of hardware technology and concepts