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IT Help Desk Specialist

3Brothers
10th of Ramadan City, Sharqia
Posted 5 years ago
124Applicants for1 open position
  • 119Viewed
  • 8In Consideration
  • 110Not Selected
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Job Details

Experience Needed:
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Job Description

  • Installing and configuring computer hardware, operating systems, applications printers and scanners for Users
  • Diagnosing and solving hardware/software faults occurred for users
  • Provides technical support to users by researching and answering questions; troubleshooting problems; maintaining workstation and LAN performance.
  • Responding within agreed time limits to emails and tickets
  • Document all troubleshooting and incident management actions via the electronic incident management system in a timely manner.
  • Escalate any incapable technical issues to the Senior Technical support engineer.
  • Undertake any other reasonable task as assigned.
  • Investigate new technologies.

Job Requirements

  • BS degree in Information Technology or equivalent, 1 to 2 years’ experience
  • Linux knowledge
  • Very good English command
  • Good PC troubleshooting background
  • Good troubleshooting logic to isolate the fault.
  • At least one formal technical qualification related to Office IT, infrastructure, OS, Data Base.
  • Excellent command of spoken and written English Language.
  • ERP system's knowledge.
  • CCNA - MCSA Knowledge.
  • Advanced troubleshooting and multi-tasking skills.

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