Principal Engineer Service Delivery

ACCOUNTABILITIES:

• Ensures that full life cycle delivery costs are within or better than the delivery costs contracted according to the service level agreement.
• Coordinates the activities of technical solution team members to meet contract obligations.
• Provides complex metrics and reporting support to all relevant stakeholders.
• Proactively identifies potential issues and drives resolution to avoid customer impact and facilitate continuous improvement. Identifies opportunities for growth and innovation.
• Builds and sustains effective communications with all stakeholders and cross-functional teams in an effort to maximize the customer experience.

RESPONSIBILITIES:

• Performs broader delivery management activities
• Responsibility for service delivery costs, service level and coordination of resources
• Develops and maintains direct customer and broader service delivery relationships
• Assists in implementing delivery management process improvements Services delivered