Sr. Engineer Service Delivery

Dell provides the technology that transforms the way we all work and live. But we are more than a technology company — we are a people company. We inspire, challenge and respect every one of our over 100,000 employees. We also provide them with unparalleled growth and development opportunities. We can’t wait for you to discover this for yourself as Sr. Engineer Service Delivery on our Deploy team in Cairo.

Our Delivery Specialists are integral to getting things done for customers. When Dell is contracted to deliver services, anywhere around the world, Delivery Specialists make sure our innovative technical solutions meet specifications. They also plan, direct and coordinate the full range of organizational and technical activities required to deliver on our promises. Getting this right involves building up in-depth knowledge of clients’ priorities, challenges and initiatives as a trusted advisor. This also enables our team to identify potential sales opportunities. Together with colleagues in sales and Global SMEs, they develop strategic plans for account growth.

Dell is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. All employment decisions at Dell are based on business needs, job requirements and individual qualifications, without regard to race, color, religion or belief, national, social or ethnic origin, sex (including pregnancy), age, physical, mental or sensory disability, HIV Status, sexual orientation, gender identity and/or expression, marital, civil union or domestic partnership status, past or present military service, family medical history or genetic information, family or parental status, or any other status protected by the laws or regulations in the locations where we operate. Dell will not tolerate discrimination or harassment based on any of these characteristics. Learn more about Diversity and Inclusion at Dell here.

ACCOUNTABILITIES:

• Ensures that full life cycle delivery costs are within or better than the delivery costs contracted according to the service level agreement.
• Coordinates the activities of technical solution team members to meet contract obligations.
• Provides complex metrics and reporting support to all relevant stakeholders.
• Proactively identifies potential issues and drives resolution to avoid customer impact and facilitate continuous improvement.
• Identifies opportunities for growth and innovation. Builds and sustains effective communications with all stakeholders and cross-functional teams in an effort to maximize the customer experience.

RESPONSIBILITIES:

• Performs specific delivery management activities in support of broader delivery management initiatives
• Supports higher level delivery management/manager roles
• Coordinates development and consolidation of technical and process documentation
• Directly assists customers in identifying issues / obstacles and alternatives for resolution Services delivered are typically less complex (in terms of number of locations, products delivered or system complexity) and smaller in revenue scope Identifies opportunities for growth within the customer environment.