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IT Support Engineer

IT Pillars
Nasr City, Cairo
Posted 5 years ago
147Applicants for2 open positions
  • 141Viewed
  • 7In Consideration
  • 0Not Selected
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Job Details

Experience Needed:
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Job Description

  • Support customers and company engineers by providing troubleshooting/knowledge transfer.
  • Provides remote technical support through the Team Viewer platform and through communication with our customers and agents.
  • Log support tickets and track status with different team members.
  • Support tickets coordination and follow-up.
  • Develop articles/blogs for scenarios related to company products.
  • Contribute and give User-Training on new systems functionalities.

Job Requirements

  • Fluent English
  • Knowledge in IT Systems and network is mandatory
  • Good analytical and problem-solving skills
  • Principles of windows, office and network

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