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Job Description
- Receiving ADSL customers’ technical complaints via phone and e-mail.
- Troubleshooting with the customers the physical cases.
- Troubleshooting with the customers the Logical cases.
- Troubleshooting with the customers the static subnets issues.
- Troubleshooting with the customers the basic hosting problems.
- Creating trouble ticket to document the customer complaint with the
- Troubleshooting steps done and escalating it to CTS2 team.
- Following up with the customers after receiving the tickets from CTS2 team.
- Determine the outage and service degradations issues based on customers’ complaints analysis and escalating that to CTS2 team.
- Handling the new customers and activate their ADSL service via phone or through e-mail.
Job Requirements
- Having a strong verbal customer handling, Communication skills and able to work on shift
- Understanding of POP3/SMTP/FTP/HTTP/ DNS Protocols and DNS basic structure and operation (preferred not must).
- Understanding of PPP session
- Understanding of the Internet
- Having Basic knowledge in different OS like Win XP, Vista ,Win7, Win8.
- CCNA Certified (Must) and Understanding Networking & TCP/IP 7-
- 0-1 year of experience in the related field.
- The Minimum English level required is Very Good.