Customer Relationship Executive
Cepack -
10th of Ramadan City, SharqiaPosted 5 years ago47Applicants for1 open position
- 23Viewed
- 0In Consideration
- 12Not Selected
Job Details
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Job Description
- Opens and Maintains customer accounts by recording account information and accurate records of discussions or correspondence with customers.
- Participate in planning of key Customer retention campaigns and in the implement customer-based initiatives that will impact the perception of Customer in a positive manner.
- Work with customer service, marketing staff and operations to maintain a customer-focused attitude with a focus on activities that create lifetime customers.
- Meeting with other managers and Coordinate with all Departments to discuss possible improvements to customer service.
- Conduct internal and Customer Satisfaction surveys to determine customer satisfaction and strategic direction.
- Customer complaint management, handling customer complaints or any major incidents by clarifying the customer's complaint; determining the root cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution
Job Requirements
- Attentiveness
- Knowledge of the Product
- Positive Language
- Time Management Skills
- Persuasion Skills
- Patience
