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Job Description
- Answer all incoming and outgoing calls of the Postpaid call center to respond to customers’ requests and achieve customer satisfaction
- Provide follow up, occasional campaigns and call backs blended with normal inbound calls to solve customer complaints.
- Investigate all inquiries, requests and complaints received via all channels available to validate and escalate customer problems.
- Communicate with other Customer Care departments to deliver customer feedback and respond to all relevant customer inquiries.
- Provide proper information to customers in a clear and comprehensive way to increase their understanding of the company products and services.
- Work on achieving own objectives effectively and efficiently in alignment with the company strategy and with respect to its policies and best practices.
- Use available learning methods and tools to develop own skills
- Use the available tools and systems to document customer requests and to provide the correct information and services
- Update own awareness of all the services and products provided by the company.
- Escalate problems, report suspected fraud and provides relevant feedback to the Management in order to be updated with customer problems.
Job Requirements
- Very Good English
- Excellent communication skills
- Age up to 28 years
- Undergraduates can apply
