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Job Description
Hiring now in Kheprat for Financial Consultancy in Saudi Stock Market
Job Duties:
- Improve customer service experience, create engaged customers and facilitate organic growth
- Take ownership of customers issues and follow problems through to resolution
- Set a clear mission and deploy strategies focused towards that mission
- Develop service procedures, policies and standards
- Keep accurate records and document customer service actions and discussions
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Recruit, mentor and develop customer service agents
Job Requirements
- Experience as CS manager at least 3 years
- Service Industry preferred
- Excellent Communication Skills
- Excellent problem analysis and problem-solving
- Flexibility
- Customer service focus
