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CRM Supervisor

Fly Egypt
Sheraton, Cairo
Posted 5 years ago
105Applicants for1 open position
  • 2Viewed
  • 0In Consideration
  • 0Not Selected
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Job Details

Experience Needed:
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Job Description

  • Manage the development and implementation of CRM strategies and customer growth programs.
  • Monitor data quality and ensure proper transaction.
  • Control and follow up all communication channels.
  • Planning and implementing customer relationship management strategies that will encourage customers and retain their loyalty.
  • Maintain and follow up customer relationships to strengthen company operations.
  • Follow-up and implementation of high-quality CRM services
  • Follow-up sales and daily CRM procedures
  • Analyze customer complaints with a focus on complaint reduction.
  • Provide reports on customer feedback/complaints reports to commercial Management
  • Ensure constant engagement & a strong relationship with customers.
  • Ensure that all complaints are received and handled efficiently in a way that exceeds our customers’ expectations.

Job Requirements

  • English Language / Fluent.
  • 5-7 years of experience preferably in Aviation industry.
  • Perfect communication skills.
  • Customer and details Oriented.
  • Problem solver

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