Job Details
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Job Description
Job description:
- Manage inbound & outbound calls when needed.
- Taking orders via phone or our website or other E-Commerce Companies.
- Cross Selling of the company products.
- Live Chatting with customers over the company website.
- Texting our customers through WhatsApp or Facebook.
- Identify and assess customer needs to achieve satisfaction.
- Provide accurate, valid and complete information by using the right methods.
- Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution.
Job Requirements
- University Graduate in any discipline.
- 1-2 Years Proven customer support experience.
- Strong phone contact handling skills and active listening
- Good command of written and spoken English.
- Customer orientation and ability to adapt/respond to different types of characters.
- Excellent communication and presentation skills.
- Ability to multi-task, prioritize, and manage time effectively.
- Good Computer/Internet Knowledge.
Package and Details :
- Social & Medical Insurance provided.
- Fixed Night Shift.from 4PM:12AM
- 2 Days Off .
- No Overnight Shifts.
- Males Preferred .
- Career path opportunities
