Job Details
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Job Description
Purpose of the job
The Technical Support Engineer is responsible for troubleshooting any technical issues. The Technical Support Engineer should also be responsible for finding resolutions for computer system issues on time.
Authorities, Accountabilities and Duties
- Diagnose and troubleshoot technical issues, including account setup and network configuration
- Ask customers targeted questions to quickly understand the root of the problem
- Track computer system issues all the way to resolution, within agreed time limits
- Properly escalate unresolved issues to appropriate internal teams
- Follow up with clients to ensure their IT systems are fully functional after troubleshooting
- Monitor and maintain computer systems and networks
- Troubleshoot system and network problems and diagnosing and solving hardware or software faults
- Establish a good working relationship with customers and other professionals
Key Results Areas
- Troubleshoot issues
- Resolve system issues
- Proper follow up with clients
Job Requirements
Experience and Qualifications Required:
- Bachelor Degree in Networks/Communication Engineering or equivalent
- A minimum of 1-3 years of experience in the same field
Competencies Required:
- Problem solving
- Thoroughness
- Decisiveness
- Analytical thinking
- Technical Expertise
