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Job Description
- Manage the development and implementation of CRM strategies and customer growth programs.
- Handle all customers inquiries to ensure customer satisfaction.
- Monitor data quality and ensure proper transaction.
- Control and follow up all communication channels.
- Planning and implementing customer relationship management strategies that will encourage customers and retain their loyalty.
- Maintain and follow up customer relationships to strengthen company operations.
- Follow-up and implementation of high-quality CRM services
- Follow-up sales and daily CRM procedures
- Analyze customer complaints with a focus on complaint reduction.
- Provide reports on customer feedback/complaints reports to Sales Team Leader or Management.
- Ensure constant engagement & a strong relationship with customers.
- Ensure that all complaints are received and handled efficiently in a way that exceeds our customers’ expectations.
Job Requirements
- English Language / Fluent.
- 2-3 years of experience preferably in Aviation industry.
- Perfect communication skills.
- Customer and details Oriented.
- Problem solver