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Job Description
- Receive designated Key accounts to handle from unit sales manager.
- Send to designated Key -VIP- client’s vessels schedule on weekly basis.
- Receive shipping declaration from customer, review related documents and revert to customer if needed.
- Verify that commodity to be shipped is accepted by the line.
- Update rate on system.
- Update documentation once all needed documents are received and rate details are updated on system.
- Responsible to complete or fix any remarks escalated from documentation related to the shipping declaration.
- Receive booking confirmation from documentation team and send it to customer.
- Liaise between Key customer and all internal department (agent representative in the port, equipment control, container terminal, documentation, finance and account management).
- Educate customer on shipping process and needed documents.
- Send estimated load list to vessel operations according to the initial bookings.
- Issue final load list and communicate it to vessel operations team.
- Receive final shipping declaration from clients.
- Review customers charged with any extra charges due to (exceed free days- damaged containers) and send feedback to equipment control.
- Update finance with any extra charges for any special services required by the customer (telex release- received from shipment – additional copy,)
- Send invoices to customers for collection and announce date / time of BL delivery.
- Notify customers with vessel actual sailing date.
- Update documentation team with customer’s free days at port of destination.
- Notify customers that telex release has been sent to port of destination agent.
- Escalate any other issues occurred in port of destination to account management head.
- Update all shipment details on Sales force.
- Issue report to confirm that documentation and customer service systems are consistent.
- Reply to all phone and mail correspondents from customers and revert to related department then respond to customer inquiry.
Job Requirements
- Years of experience: 2-5 years, preferably in Shipping &logistics Management
- Computer skills: MS Office
- Language skills: Excellent command of English
