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Pharmacist Call Center Agent

Zikry-Pharmacies
Cairo, Egypt
Posted 5 years ago
43Applicants for1 open position
  • 31Viewed
  • 0In Consideration
  • 10Not Selected
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Job Details

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Job Description

  • Build a customer-oriented focus in the Call Center by providing quality actions and resolutions to their concerns and queries.
  • Precertification for Phone approvals to our Providers.
  • Answer inbound calls as well as assist customers who have specific inquiries
  • Build customer’s interest in the services and products offered by the company
  • Provide personalized customer service of the highest level
  • Update the existing database with changes and the status of each existing/prospective customer/member
  • Document details of telephone conversation and actions are taken.
  • Correspond with Call Center Supervisor and Call Center Manager and keep an open channel of communication.
  • Maintaining records and close-loop each call by completing the clerical duties which include faxing, filling up paperwork, doing checks on credit references, as well as liaising with other departments
  • Analyze the various parts of a problem properly and develop logical solutions within the permitted scope of work.

Job Requirements

  • Pharmacist is a must
  • Not less than one year
  • Experience in a Pharmacy/ Call Center/ Customer services environment, TPA, Hospitals or Medical Centers exposure a plus
  • Thorough knowledge of MS Office applications
  • Strong organizing and planning skills to work independently with efficiency and accuracy
  • A proven track record of customer service success
  • Requires tact and discretion in dealing with and handling confidential information
  • Decisive, good decision-making skills, able to escalate response to situations when relevant

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